Canadians can't download the COMSCC app

[CalypsoBean]

Currently, the COMSCC app is only available on the US Google Play app store. Could it please be made available for Canadians too? It would be great to have access to this app.

[jeffw]

Thanks for letting us know. I've opened a support ticket with GroupAhead (the app provider).

[CalypsoBean]

Thanks Jeff - we appreciate it.

[CalypsoBean]

It's working as of last Friday - thanks.

[jeffw]

Yup! They fixed it while we were at Tamworth. Thanks for letting us know!

[CalypsoBean]

Where do we go for support with the app? I logged out so I wouldn't get notifications for the day I wasn't there, then when I tried to log back in it says it's sending me another verification email, and that it's going to do this each time I log in. The email never came.

[TroyV]

Yes. Every time you log out, it will re-authenticate. Try it again and see if the email comes. If it doesn't I'd check to see if the emails are being caught up in your spam filter.

[jeffw]

Where do we go for support with the app? I logged out so I wouldn't get notifications for the day I wasn't there, then when I tried to log back in it says it's sending me another verification email, and that it's going to do this each time I log in. The email never came.

Check your spam folder.

Also, you can turn off notification from within the app so you don't have to log out to disable them.

[CalypsoBean]

I run my own mail server, so I did check my spam folder and my spam interception service - nothing. The address is whitelisted in any case.

Who should I contact? I can no longer log into the app.

[jeffw]

https://www.groupahead.com/support

[CalypsoBean]

Tech support got me back in - thanks again Jeff.